中文
CUSTOMER SERVICE HOTLINE
Customers’ opinions about the goods and services of our Store are always welcome. Please feel free to call our customer service hotline at 3725 8000.
(Office hours: Mon to Fri, 9:30 am – 6:00 pm)
CUSTOMERS’ INTERESTS GUARANTEE
Customers should keep the Sales Memo as an evidence for any replacement of merchandise within 7 days.
FREE DELIVERY SERVICE
CU APP Members with purchase of HK$800 and Non CU APP Members with purchase of HK$900*^ are entitled to FREE delivery service#.
*The amount spent for free delivery will be changed during the sale period, please refer to the promotion poster for details
^Exception for selected consignment & concessionaire goods
*Exception for selected areas
FREE WRAPPING SERVICE
To present a decent gift to your beloved, our free wrapping service provides customers a unique wrapping paper with beautiful prints for every celebration.
CITISTORE GIFT CERTIFICATE
Citistore Gift Certificate of HK$50 and HK$100 face value is available for purchase. It is definitely a delightful gift for friends, relatives and business partners as well.
FAST AND EASY PAYMENT
Customers can now use their Apple Pay, Google Pay, Visa, Master, UnionPay, and AE card with Visa payWave, MasterCard PayPass, UnionPay, AE ExpressPay, BoC Pay, PayMe, WeChat Pay and Alipay for payment at ALL cashiers of Citistore. Besides, some cashiers can accept payment by Octopus Card. Enjoy the ease and convenience with electronic payment at Citistore.
FREE PARKING SERVICE
All Store Free Parking Info
| Tsuen Wan Store | For every purchase of HK$200 or above, customers are entitled to one-hour free parking. *Vehicles must enter and exit the car park within the designated period (Mon to Fri, 10am to 10pm) in order to enjoy the parking privilege. In case of any enquiries, the decision of KOLOUR‧Tsuen Wan Management Office shall be final. |
| Yuen Long Store | For every purchase of HK$500 or above, customers are entitled to two-hour free parking. |
| Ma On Shan Store | For every purchase of HK$200 (Monday – Friday) ; $300 (Sat、Sun and public holiday), customers are entitled to one-hour free parking. |
| Tseung Kwan O Store | For every purchase of HK$100 (Monday – Friday) ; $200 (Sat、Sun and public holiday), customers are entitled to one-hour free parking. |
Remarks: Except deposit payments.
