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Citistore website privacy policy (as of 2024.1.30)

Citistore Privacy Policy and Personal Data Collection Statement

Citistore (HK) Limited (hereinafter referred to as “Citistore” or “we” or “us” or “our”) owns, manage and operates the Citistore website. We respect your privacy and will try our best to keep your personal data confidential. This privacy policy applies to the Citistore website, and stipulates how we collect, use and disclose your personal data. We pledge to comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the “Hong Kong Privacy Ordinance”). In complying with the abovementioned requirements, we will ensure that our employees comply with strict standards of security and confidentiality.

Personal Data Collection

1. We value your privacy and have taken measures to ensure that we do not collect more information from you than is necessary for the provision of our products and/or services to you.
2. When you use the Citistore website, we may request you to provide your personal data. The personal data we may require you to provide include, but are not limited to: name, year and month of birth, gender, telephone number, email address, age group, contact/shipping address, etc. (collectively “Personal Data”).
3. Please note that you must provide certain types of Personal Data (which will be specified at the time of collection). If you fail to provide any Personal Data marked as mandatory, we may not be able to provide you with our products and/or services (including registration to receive Citistore promotional news).

Use and Disclosure of Personal Data
1. We will collect, retain and use the Personal Data provided by you for the following purposes:

a. operate, process, maintain and/or manage your account to receive Citistore promotional news;
b. confirm your identity;
c. provide you with online shopping services, handle sale and purchase transactions of products and collect payments of product price and after-sales services;
d. provide customer service to you and respond to your enquiries, opinions or requests;
e. conduct research or statistical analysis to improve our products and services;
f. direct marketing in accordance with the section headed “Direct Marketing” below; and
g. make any disclosure for any of the above purposes, or as required by law, or in connection with any opinion or request made by you.

2. We may disclose and transfer (whether in Hong Kong or overseas) your Personal Data
to the following third parties:

a. third-party service providers engaged by us to provide the following services (“Third-party Service Provider”):
1. data entry services;
2. services of management of customer database;
3. services of contacting customers (whereas the service providers may contact you for promotions, product rewards, gift vouchers, reward redemptions and customer service); and
4. services of secure data disposal .

These Third-party Service Providers owe a duty of confidentiality to us and are only permitted to use your Personal Data for the purposes specified in paragraph 1 of the section headed “Use and Disclosure of Personal Data” above and not for their own purposes (including direct marketing).

b. Where necessary, we may also disclose and transfer (whether in Hong Kong or overseas) your Personal Data to the professional consultants, law enforcement authorities, insurance companies, governments and regulatory authorities and other organizations for the purpose specified in paragraph 1(h) of the section headed “Use and Disclosure of Personal Data” above.

3. For or in connection with any of the purposes specified in paragraph 1 of the section
headed “Use and Disclosure of Personal Data” above, any Personal Data provided by you will be retained by us and accessible by our employees and third parties specified in paragraph 2 of the section headed “Use and Disclosure of Personal Data” above .

4. We may allow employees of Citistore (the “employee(s)”) to use the Citistore website (including but not limited to registration of receiving Citistore promotional news CU App Members and using the functions provided therein), provided that the employee must comply with any applicable codes of conduct and/or other relevant regulations issued by us and/or his or her relevant employer company at all times when using the Citistore website. Notwithstanding other provisions in this privacy policy, if the employee is found to have abused the use of the Citistore website by taking advantage of his or her position as an employee (including but not limited to the use of any confidential or other similar inside information to gain unfair advantage from any promotions or offers offered by the Citistore website), we will report the incident to the relevant authority for investigation and/or disciplinary action.

Direct Marketing
1. In addition to the purposes specified in paragraph 1 of the section headed “Use and Disclosure of Personal Data” above, we intend to use your Personal Data (including your name, year and month of birth, gender, telephone number, email address, age group, contact/shipping address) in direct marketing and/or provide your Personal Data to Citistore eShop, CU APP Application and/or CU APP website for use in direct marketing, in particular to provide online shopping services to you and to market and promote our and CU APP Stores’ goods, services, products, facilities, offers and discounts, membership or rewards.

2. Unless we receive your consent to the intended use and/or provision, we may not so use your Personal Data, or so provide your Personal Data to Citistore eShop, CU APP Application and/or CU APP website for use, in direct marketing.

3. If you do NOT wish us to use your Personal Data in direct marketing or provide your Personal Data to Citistore eShop, CU APP Application and/or CU APP website for their use in direct marketing as described above, you may at any time contact our Customer Service Hotline at 3725 8000, to request us to cease using your Personal Data in direct marketing and/or to cease providing your Personal Data for use in direct marketing and to notify to cease doing so. We will not charge any fee for handling your such request.

Confidentiality
1. Your Personal Data held by us will be kept confidential in accordance with this privacy policy.

2. Except for Personal Data, any questions, comments, suggestions or information transmitted or posted on the Citistore website by visitors are deemed to be provided voluntarily to us on a non-confidential and non-proprietary basis. We reserve the right to freely use, copy, disclose, transmit, publish, broadcast and/or issue such materials elsewhere, including the provision of such materials to any affiliated company, such as for the development, manufacturing and promotion of products and services, and to meet the demands of customers.

Security of Personal Data
1. We will use our reasonable endeavour to ensure that all Personal Data in our possession are stored in a safe and secure place and are only accessible to authorised employees or authorised Third-party Service Providers.

2. Please note that it is possible for any system to be hacked, and any data provided on an application or the internet is not completely secure. Therefore, we cannot guarantee the security of the information you transmit to us or you receive from us via the Citistore website or on the internet.

Links
The Citistore website may contain links to other applications, websites and/or webpages operated by third parties. We have no control over the contents of such linked applications, websites and/or webpages or the way of which your Personal Data are processed by the operators of such linked applications, websites and/or webpages. You should review the privacy policies of such third-party applications, websites and/or webpages to understand how your Personal Data may be used by such third parties.

Right of Access or Change in Personal Data
1. Pursuant to the Hong Kong Privacy Ordinance, you have the right to access your Personal Data in our possession and request correction of your Personal Data.

2. If you have any questions about this privacy policy, or if you wish to access or correct your Personal Data, you may contact our Customer Service Hotline at 3725 8000.

3. Pursuant to the Hong Kong Privacy Ordinance, we reserve the right to charge you a reasonable fee for processing any request for access to or correction of Personal Data.

Modification
We may modify or update this privacy policy from time to time without prior notice. All Personal Data collected by us will be subject to the latest version of our privacy policy. For details, please visit the Citistore website.
In case of discrepancies between the English version and Chinese version of this privacy policy, the English version shall prevail.

Version: 20240201