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Customer Services

CUSTOMER SERVICE HOTLINE

Customers’ opinions about the goods and services of our Store are always welcome. Please feel free to contact us via store customer service hotline.
(Office hours: Mon to Sat, 10:00 am ~ 6:00 pm)

CUSTOMERS’ INTERESTS GUARANTEE

Customers should keep the Sales Memo as an evidence for any replacement of merchandise within 7 days.

FREE DELIVERY SERVICE

Citi-Fun Members with purchase of HK$600 and Non Citi-Fun Members with purchase of HK$800, (for promotion sale period, Citi-Fun Members with purchase of HK$1,200 and Non Citi-Fun Members with purchase of HK$1,500) are entitled to FREE delivery service (exception for selected areas).

FREE WRAPPING SERVICE

To present a decent gift to your beloved, our free wrapping service provides customers a unique wrapping paper with beautiful prints for every celebration.

CITISTORE GIFT CERTIFICATE

Citistore Gift Certificate of HK$50 and HK$100 face value is available for purchase. It is definitely a delightful gift for friends, relatives and business partners as well.

FAST AND EASY PAYMENT

Customers can now use their Apple Pay, Android Pay, Visa, Master and AE card with Visa payWave, MasterCard PayPass and AE ExpressPay for payment at ALL cashiers of Citistore. Besides, some cashiers can accept payment by Octopus Card. Enjoy the ease and convenience with electronic payment at Citistore.

FREE PARKING SERVICE

All Store Free Parking Info

Tsuen Wan Store For every purchase of HK$200 or above, customers are entitled to one-hour free parking.
Yuen Long Store For every purchase of HK$500 or above, customers are entitled to two-hour free parking.
Ma On Shan Store For every purchase of HK$150 or above, customers are entitled to one-hour free parking.
Tseung Kwan O Store For every purchase of HK$100 or above, customers are entitled to one-hour free parking.
Tai Kok Tsui Store For every purchase of HK$300 or above, customers are entitled to two-hour free parking.

Remarks: Except deposit payments.